Support & Service
After-Sales Support & Customization
From burner selection to spare parts years later, our export team stays on the job — one point of contact for the life of the unit.
How we support your order
A four-step path from first message to a commissioned installation.
Consultation
Tell us the application and what the equipment has to do — we shortlist the models that fit.
Solution & quote
Our export team replies with a specification, matching models and a quote.
Supply & commissioning guidance
Shipped with wiring, set-up and commissioning notes your installer can work from.
Spare parts & support
Spare parts and troubleshooting support from the same export team that quoted you.
Configured around your duty
Where a standard model will not meet the duty, we specify and assemble the package around it.
- Output and capacity matched to your specification
- Materials and finishes specified for the duty
- Control level to match your plant
- Drawing and layout review before the order is placed
Buyer Questions
Support FAQs
How fast can you ship a burner or a spare part?
Stocked models and common spare parts go out first. Built-to-order and non-stocked items follow the brand principal's production schedule — send us the model and quantity and we will confirm a date before you commit.
Can you supply a burner for a non-standard duty?
Yes. We specify and assemble the package around your duty, and we source models outside the catalogue when a standard unit will not meet it.
What are your payment and shipping terms?
T/T payment; sea or air freight worldwide, shipped from Shenzhen. Tell us your destination and we will quote both options with the applicable Incoterm.
How do I identify the spare part I need?
Send us the burner nameplate — model and serial number — or a photo of the part. We match it against the parts list we hold for that model and confirm the code before you order.
Documentation
Parts lists, manuals and datasheets for the burner models we supply — request the current issue from our team.